Has your water bill been high lately? Is there a damp or muddy spot in the yard, but the rest of the lawn is bone-dry? You may have a broken water line on your hands. Here’s what to do when faced with a broken water line – and when to call DURA.
Is the water line leak your responsibility or the city’s?
Most homeowners don’t realize that they’re responsible for the water supply pipe from the city main to the inside of the house, which includes the water service lines running through the front yard. In Denver, Denver Water maintains and replaces water mains throughout its service area, while homeowners are responsible for the service lines and meter pits at the property address. In some cases, water damage may not be covered in a homeowner’s insurance policy, so call your insurance agent to confirm.
According to Denver Water, service lines encompass all of the pipe and its fittings up to and including the stop and waste valve with an outside meter setting, and up to and including the valve at the downstream side of a meter for an inside meter setting. Service lines are owned by and installed at the expense of the homeowner.
How to tell if there’s a water line leak
Denver Water is responsible for repairing leaks on its water meters and water mains, while homeowners are responsible for service lines, which run from the main all the way into the home. The water meter is the best tool to find water leaks on a property because the meter only operates when water is flowing onto a property.
What to do in case of an emergency
Most leaks are easy to repair but some may require a professional’s help. Toilet and faucet leaks are relatively simple and cheap to repair, while repairing or replacing lines that run from a house to the street can cost up to $14,000. Here are some recommended steps for dealing with the problem:
– Determine the seriousness of the leak and whether you can repair it yourself or need to call a professional.
– Keep the area clean and clear of children and pets.
– Call DURA to see if you qualify for assistance. Contact the DURA office at 303-534-3872 or email to firstname.lastname@example.org for more information and to see if you qualify.